Email info@purecard.com
Telephone 0344 800 6435*
Our customer service agents are available 8am to 8pm, Monday to Sunday (excluding Christmas, boxing and New Year’s Day).
We recommend calling if you need urgent assistance, but if your query is not urgent use email.
Our address is:
Card Services, PO Box 1586, Westside, London Road, Hemel Hempstead, HP1 9SF
*Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs
pure® is a trademark of Blackhawk Network Europe
Your Mastercard® is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Incorporated. GVS Prepaid Ltd’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.