Telephone 0344 800 6435*
Our customer service agents are available 8am to 8pm, Monday to Sunday (excluding Christmas, boxing and New Year’s Day).
Our address is:
Card Services, PO Box 1586, Westside, London Road, Hemel Hempstead, HP1 9SF
*Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs
pure® is a trademark of Blackhawk Network Europe
Your Mastercard® is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Incorporated. GVS Prepaid Ltd’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.